Case Study: Norfolk Dental Specialists

About Norfolk Dental Specialists

Norfolk Dental Specialists is a dental practice based in Norwich founded in October 2006, specialising in implants and periodontal private treatments.

They are also an imaging centre for CBCT scans for 3-D imagery and Panoral dental x-rays providing a 2-D dental x-ray examination that captures the entire mouth in a single image. These cutting edge technologies allow emerging or impacted teeth to easily be seen along with providing accurate measurements of your jaw and nerves.

Norfolk Dental Specialists have an extensive and experienced team comprising of 5 Specialists and 3 hygienists, with 10 support staff. Ensuring that all patients receive optimal care.

Their mission statement includes providing life-transforming dentistry for the whole of the Norfolk and Suffolk area.

The Challenge

An incumbent phone system was causing issues for Norfolk Dental Specialists when it came to working from anywhere other than the practice since the system could not be accessed remotely.

When the pandemic struck the need for remote working was amplified, especially in order for the team to continue to provide critical patient care for complex dental issues.

The existing system did not allow any basic functionality such as call routing or diverting to team members mobile phones which meant managing incoming calls in a challenging time was an issue that needed to be addressed.

The Solution

After speaking to Wavenet a Hosted Voice system was identified as the perfect solution for Norfolk Dental Specialists needs. This would allow their team to easily work remotely and still provide essential patient care.

What's more, with the flexible and scalable nature of Wavenet Hosted Voice, more users could be added should the practice requirements change.

The team at Norfolk Dental Specialist's can also perform system administration and make changes to call routing themselves, meaning they can quickly react to the changes COVID restrictions dictate and ensure calls are answered even when no one is the practice.

The Results

Through our work together Norfolk Dental Specialists have been able to take advantage of the following results;

Time Savings:  With a dedicated account manager and one point of contact, making changes or getting support is quick and easy.

Remote working capabilities: Remote working is now a viable option for all the team at the practice, providing them with the necessary business continuity throughout the pandemic and beyond.

UC: Hosted Voice brings all of Norfolk Dental Specialists communications into one centralised platform, providing a more efficient, flexible and streamlined platform from which their team can work.

Usability: With no complicated tech or onsite engineer visits, Norfolk Dental Practice has an agile and flexible solution in which they can make changes to themselves.

“From start to installation there was fuss-free service - answering questions - explaining everything in detail and dealing with any issues in a timely manner"

- Alison Parker, Practice Manager, Norfolk Dental Specialists