Microsoft Teams and TeamsLink - Empowering all Businesses to do More

Bring everyone in your business together. TeamsLink helps your whole organisation communicate better and do their jobs more efficiently, however and wherever they work.

Microsoft Teams is exploding in popularity, especially as Skype for Business reaches EoL. TeamsLink allows you to reliably and efficiently connect your external voice to your Teams client, creating a truly unified communications platform.

Teams has multiple benefits, for multiple user profiles, here we've given an overview of just some of the user cases.

Receptionist

One of the key stakeholders of any new communication platform, a receptionist daily duties can include: answering/transferring high volumes of calls, greeting visitors and showing them to meeting rooms, making drinks general and office administration. A receptionist can spend a large proportion of their day tracking down other people and passing on messages.

TeamsLink and MS Teams is a receptionist's best friend. For the first time ever, they have a real-time view of everyone in the organisation, where they are and what they are up to. This slashes the time taken to track everyone down and now they can choose the most appropriate communications method based on a user’s presence.

TeamsLink allows a receptionist to forward calls to voicemail or mobile with a few mouse clicks if someone is busy. They can see out of office and offline status messages instantly so they can inform callers. They no longer have to remember or print off the vast list of extension numbers, just type the first 3 digits of the person’s name they wish to transfer a call to.

Contact Centre Agent

Contact Centre Agents typically work within busy and noisy environments. As well as taking calls they are expected update customer records, provide advice or transfer calls to other departments.

TeamsLink is very user-friendly and transferring calls takes only a few clicks. There’s no need to remember extension numbers and with the growth of virtual contact centres, TeamsLink enables agents to work from any location seamlessly.

Remote Worker

The key for remote workers is that they can be productive wherever they happen to be. They need to be able to connect to others as if they are sitting next to them in the office.

TeamsLink provides each user with a unique DDI that follows them wherever they are. They can make and received transferred calls as if they were in the office and the real-time presence information helps them stay in touch with everyone else.

TeamsLink allows remote workers to collaborate like never before, sharing content in real-time either one to one or during a multi-party conference.

Conference Room

TeamsLink provide solutions for all types of meeting spaces from small four-person huddle rooms up to large scale meeting and presentation areas.

The right device is one that makes efficient use of the meeting space.

Huddle Spaces:  Small areas catering for up to 6 users. They should facilitate either local or remote participants within a small space. If there is a screen, it should be easy to share content and video ad-hoc.

Meeting Rooms:  More traditional meeting spaces with audio and video quality is paramount. Usually catering from 5 users up to 20 it should be easy to share content and collaborate with other meeting rooms or remote parties.

Room Booking: TeamsLink offers simplified room booking using a touch screen device that integrates with either Office 365 or Exchange room accounts to maximise the utilisation of your meeting spaces. 

Trader

Security, Resiliency, and ease-of-use are the key characteristics, Traders are looking for from their telephony platform. Thankfully, the TeamsLink platform has industry leading levels of uptime and ensures communications are secure through encryption and the use of dedicated lines.

The right voice solution is one that can adapt to different trader’s requirements, a rugged solution that can cope with the rigours of a lively trading floor. Instant messaging is being utilised more and more within trading environments, especially Microsoft Teams. So, recording and compliance of not only voice but instant messaging are other key attributes that should be considered.

Any voice solution that’s used within a trading environment should not compromise the trader’s activities. A trader voice platform should have speed-dials and one-touch operation as standard.

Desk Worker

Desk workers spends the majority of their time in the office working from the same location. Often working as part of a team that is sometimes spread over various locations, communication is therefore, key to their daily activities.

Desk space is also a premium for today’s desk workers – so technology that can reduce clutter is a great benefit.

Microsoft Teams allows office workers to communicate, not just by voice but through instant messaging.  Users can seek answers quickly from colleagues even when their status is set to busy, or there are in a meeting.  That’s because instant messaging is less intrusive than a call and makes desk workers more productive.

A great way of removing desk clutter and providing a better calling experience is to provide desk workers with a modern headset, many of the features and benefits highlighted on our device page.

CEO

CEOs often spend a lot of time in meetings, working from various locations. Time between meetings is usually spent reviewing and discussing content and documents. CEOs are often expected to be aware of all business activities at all times.

TeamsLink provides CEOs with a single meeting and communication tool that can be accessed from anywhere. CEOs can harness the power of video during meetings, seeing reactions and enabling for engaging experiences. TeamsLink allows CEOs to share and review files and content with co-workers in real-time.

CEOs can change locations effortlessly; their number follows them wherever they are, and a portable headset means they make great quality calls from anywhere.

IT Manager

​ IT Managers are responsible for the smooth running of many different computer systems within a business. This job is made ever more difficult by the constant updating of IT systems and increased security threats. IT Managers often work as part of a team and are expected to be available at all times to resolve critical issues.

TeamsLink removes the hassle of installing and maintaining an in-house telephony solution so that IT Managers can focus on core systems. TeamsLink is easier to support than conventional systems and provides additional features to help IT teams support users such as screen sharing.

TeamsLink management portal allows IT Managers to setup and control MS Teams from anywhere on any device.

Why Wavenet?

Wavenet have over 20 years experience in voice technologies working with businesses across the UK to deliver high-quality, reliable voice and phone systems. With TeamsLink we have partnered with Microsoft to create a platform that provides on-net, high quality traffic through diverse routes to give your business the ultimate unified communications foundation.

We have an internal development team dedicated to advancing our technology and providing our customers with the best solution on the market. As well as our own developers we are partnered with vendors that can provide Microsoft Certified handsets that run Teams directly on-screen, giving you the choice of how you roll out Teams calling to your users.