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Cloud & Modern Workplace

Hardware break/fix

Enhancing user satisfaction by minimising end-user downtime with swift and seamless technical support.

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Service overview

No matter how good a technology solution is, problems can occur. But with Wavenet on hand, you are assured that any impact will be minimised or eliminated. This means you won’t have to rely on in-house personnel taking time out of their day job if something goes wrong. 

We empower you to focus on delivering your service to your customers while we deliver our service to you, ensuring that your resources and budget are always put to optimum use.

Simple. Comprehensive. Cost-effective. Just effective, full-stop

A Wavenet break-fix and support contract can provide comprehensive vendor-approved parts and labour, as well as all onsite work, with no hidden charges. If your network, phone system, servers or any other vital infrastructure experiences a problem, our service desk is available 24/7 because today’s businesses don’t get to stop for breath, and with access to a highly skilled engineering force, Wavenet can reach your business quickly if an onsite response is required. 

 
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What does Break/Fix Maintenance deliver?

Break/Fix Maintenance is an incident management and hardware replacement service, with the option of having an engineer attend site to assess, respond and ultimately resolve incidents on the hardware you have in service and under Wavenet support.  

Our Hardware Break/Fix services available are:  

  • Part Commit - hardware replacement  
  • Engineer Commit and Fix Commit - hardware replacement with Wavenet on-site engineer on a Response or Fix SLA.  

These are covered under agreed flexible service level agreements which fit your particular business. 

Key Features

  • Unlimited 24/7 access to our UK-based service desk 

  • Available remote engineering support to triage and/ or resolve the incident 

  • UK-wide geographical coverage 

  • Fast and efficient incident management 

  • Tiered service levels to suit all customer requirements 

Differentiators

  • Service options include a fix SLA if required 

  • Provider of multi-vendor maintenance throughout the UK 

  • Multiple spares holding locations 

  • Provides customers with peace of mind that any problems will be dealt with quickly and in a professional manner 

Why Wavenet?

We are the ideal provider for you, if you have: 

Improve-collaboration

Limited internal resources

To deal with incidents or outages. 

On-site-support

Limited technical expertise

In-house to diagnose causes of incidents.

Your-technology-partner

Need of a reliable partner

To provide reassurance that help is available 24/7 should an incident occur.

Wavenet’s break/fix maintenance is available as a standalone hardware replacement service or can be used in conjunction with our other managed services. This means you have options for service management, monitoring or fully managed services - and the comfort of knowing that Wavenet are covering your back. 

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    Customer stories

    How businesses have transformed their operations with Wavenet.

    swizzels
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    “We have a long-standing relationship with Wavenet - the field engineers know the site layout. You are competitively priced in the marketplace and, most importantly, I trust Wavenet.”

    Allan Unsworth, IT and Systems Manager, Swizzels Matlow

    Discover more about our Hardware break/fix services

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