GP Voice
Improve patient experience and simplify practice operations with the ultimate cloud-based telephony solution
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Service overview
Key benefits
GP Voice integrates seamlessly with existing clinical systems to provide real-time performance analytics, enabling primary care practices to be more data driven and make better informed decisions. The cloud-based telephony solution is implemented onsite and is easy to use, supports all internet browsers and integrates with softphones enabling employees to work off site if required. Full training of the new system is also delivered onsite to the entire team. Our ongoing licensing rates are also extremely competitive.
Simple to use interface
Simple to use with a simple admin portal that enables work from anywhere.
Secure and scalable
Fully flexible and adaptable as GP practices grow and evolve as additional licenses can be added at any time.
Competitive ongoing licensing rates
From only £11.50 Per User Per Month.
Access anytime from anywhere
Practices become more resilient and flexible as the Smartphone apps enable remote, home and hub working.
Real time data and insights
Real wall time dashboards and comprehensive reporting tools help manage workloads and practice efficiency.
Smooth Transition to the new system
Implemented onsite with comprehensive face to face training for the whole team.
Reduced operational costs & increased practice efficiencies
Practice overall operating costs will be reduced as less time is spent on administrative tasks and calls.
Improve patient experience
Reduced call waiting times with place in queue notifications. Gives patients the option to request a call back when they reach the front of the queue or a callback time that’s convenient to them.
Unlimited inclusive calls to all UK mobiles & landlines
Unlimited inclusive calls and unlimited inbound and outbound lines with no restrictions.
Appointments & Notifications
Designed to help GP surgeries manage the demand for appointments and reduce the administrative burden on staff. Features include:
- Easy to implement call flows unique to your practice requirements.
- SMS reminders & automated messages with the ability to make instant changes to surgery messages and announcements including “no more appointments available today”.
- IVR (interactive voice recognition) self-service functionality to enable patient self-management.
Reporting and Analytics
A suite of intuitive management reporting tools that delivers a wealth of business intelligence, helping practice managers make better informed decisions, improve call flows and better patient engagement including:
- Real time wallboards and live data.
- Comprehensive reporting tools.
- Full Integration with clinical systems EMIS and SystmOne.
- Advanced features that meet the requirements of NHSE.
- Predesigned continuity and disaster recovery plans.
Supporting Digital Transformation across the healthcare sector
providers of telephony and communication services in the primary care sector Wavenet already supports over 800 NHS trusts and GP surgeries, maintaining vital links between staff and patients. Wavenet has been approved by the NHS “Better Purchasing Framework” as an accredited provider of advanced cloud-based GP telephone solutions.
