Unified CX

Providing a seamless and consistent experience for customers

Contact Centre Unified CX (customer experience) makes a single agent desktop with inbuilt CRM the focus of the agent workspace. Wavenet storm seeks to reduce the number of desktop and micro service integrations by doing as much as possible on a single platform. 

It focuses on providing a seamless and consistent experience for customers, regardless of the channel they choose to interact with.

One of the key benefits of Unified CX is improved customer satisfaction. By integrating channels such as voice, chat, email and social media, customers can engage with businesses through their preferred channel, enhancing convenience and accessibility. 

Overall, Contact Centre Unified CX empowers businesses to deliver exceptional customer experiences, build stronger customer relationships, and gain a competitive edge in the market.