Customer Resolutions team

The Wavenet voice of the customer

Our Customer Resolutions team is committed to understanding and addressing any issues, frustrations, or concerns our customers may have. They take full ownership from the first point of contact through to resolution, ensuring customers are kept informed every step of the way.

Contact us Meet the team
Young man engaged in customer service while using a headset and working on a computer.

 

The CR teams primary objectives are:

  • Provide professional and courteous service to support our Wavenet customers.

  • Act as the primary point of contact during challenging situations

  • Collaborate with internal teams on behalf of customers.

  • Define and communicate clear expectations.

  • Keep customers fully informed of progress and next steps.


Should you feel that you would benefit from the CR Teams support, please do not hesitate to reach out.

You can call us on 0333 0090 942

or email us on resolutions@wavenet.co.uk

 

Or complete this form which will be assigned to one of our Customer Resolutions Specialists that will contact you as soon as possible.

Please could you provide us with the following information and we'll reach out to you soon to get everything sorted.

Meet the team

Will Moseley, our Customer Resolutions Manager, is a key member of the Executive Resolutions team, reporting to Matt Heald. Together, they and their teams play an essential role as a bridge between our customers and Wavenet.

Will-Moseley
Will Moseley Customer Resolutions Manager
Matt-Heald
Matt Heald Senior Executive Resolutions Manager