Service overview
When completing transactions online, customers expect a hassle-free and speedy experience, and timely, if not instantaneous, responses to their problems and technical support queries.
End User Experience Monitoring (EUEM) is one of the key capabilities of an end-to-end application performance management solution. By tracking every transaction in the customer’s journey, IT professionals can optimise the user experience with end-to-end performance monitoring tools that quickly identify application issues and significantly reduce mean time to repair (MTTR).
EUEM can reveal how real human beings interact with and experience your mobile Apps and websites. With particular emphasis on the correlation between site or App speed (responsiveness) and user satisfaction, these observations can reveal new ways for you to improve and optimise the performance of your applications and Web resources.
The interaction of every visitor to your site can be monitored, throwing light on any problems they may encounter there and giving insight into how these issues might best be resolved. Knowing how your users react to an application or website can suggest your best strategies for updating or tweaking these resources for future use. This type of monitoring can also suggest where investments may be most effectively targeted to improve your services, and how the overall experience for your customers may be improved.
