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CyberGuard

Service Assurance/CEM

Ensuring end-to-end service quality and customer experience.

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Service overview

 

With complete network visibility CSPs can seamlessly transition to the cloud and enjoy the benefits of a software-centric network while ensuring end-to-end service quality and customer experience.

 

Granular visibility of customer calls and data sessions is critical to having a rich and accurate view of the customer experience which enables continuous network improvement measures.

Today’s mobile & fixed service providers face enormous pressures: the evolution of virtualization, cloud, automation, IoT, and 5G with massive traffic increases and Ongoing demands to reduce CAPEX and OPEX. In response, service providers are building ultra-dense, massively scalable, automated networks that are difficult to test, and challenging to monitor.

With the advent of 5G, Service Assurance is set to take a more prominent role for the CSPs; to support network automation, an increased variety of end-user devices and new functions which utilise these underlining services.

We will help validate your proposed 5G network deployments through various test cases and simulation. This will ensure new services and applications running across the network are delivered in a cost-efficient and timely manner.

 

We’re able to offer a complete range of solutions across all levels within the Service Assurance tier:

  • Network Capture
  • Network Aggregation
  • Presentation / Analytics / Correlation
  • CEM

 

Across various forms of network deployments:

  • Legacy
  • On-premise
  • Cloud
  • NFV virtualized

 

And a variety of technologies, protocols and architecture:

  • Fixed line Voice & data and mobile (2G/3G/4G/5G)
  • RAN, Core & Transport protocols
  • Traditional, IMS/non-IMS based & NFV virtualised

Want the peace of mind knowing your network is secure?