Contact Centre

Integrated user experience solutions

Integrated user experience solutions are designed to eliminate isolated data and place your CRM at the centre of the agent workspace, enabling you to provide a consistent and personalised service.

Today’s users are digitally enabled and frequently interact via multiple devices. An integrated user experience allows for interaction across multiple channels, including voice calls, emails, chat, SMS, and more, without ‘losing the thread’. By allowing users to engage with your healthcare organisation through their preferred channel, you are providing increased convenience and accessibility. Agents also benefit as they can gain greater understanding from each interaction, allowing them to provide more efficient and effective support.

By giving both agents and users the best experience of your healthcare organisation via this intelligent and intuitive technology, you can benefit from:

• Streamlined operations with all the data you need in one centralised place.

• Better job satisfaction, engagement, and retention due to enhanced agent experience.

• Faster, less repetitive user experiences.

• Automated transactional processes.

• Reduce over-staffing, call-handling times, and costs.

• Increase first-contact resolutions.

Wavenet Storm is a solution that aims to reduce the number of desktop and micro service integrations by doing as much as possible on a single platform. It focuses on providing a seamless and consistent experience for users, regardless of the channel they choose to interact with.

GP Voice

Wavenet has been approved by the NHS ‘Better Purchasing Framework’ as an accredited provider of advanced cloud-based GP telephone solutions. GP Voice is an affordable, cloud-based telephony solution that allows GP practices to transition from legacy phone systems to a flexible, adaptable communication system that continually meets the demands of busy practices. The system offers the ideal combination of powerful, yet intuitive call handling and recording, automated appointment setting and a wealth of management information.

GP Voice integrates seamlessly with existing clinical systems to provide real-time performance analytics that enable primary care practices to be more data driven and make better informed decisions. The cloud-based telephony solution is implemented onsite and is easy to use, supports all Internet browsers and integrates with softphones to enable employees to work off site if required. Full training of the new system is also delivered onsite to the entire team.

To find out more about the next generation of cloud-based communications, visit our dedicated GP Voice page.