Apple IT Support Services
Embrace the Future with Expert Assistance
IT, Cloud & Technology
Acknowledging the Unique Apple Ecosystem
Apple's ecosystem features distinct software and hardware configurations that demand specialized knowledge and proficiency. Our IT support squad stays up-to-date with the latest iOS and macOS updates, security fixes, and device management tools, ensuring comprehensive competence.
From diagnosing hardware and software issues to setting up configurations, resolving connectivity glitches, and aiding with device synchronization, our experts are well-equipped to assist.
Our support solutions
Adaptable Support
Our IT support packages offer exceptional value, bundled with top-tier service. Choose between remote-only options or combine them with on-site assistance. Each package is customizable to align perfectly with your organization's demands. Whether you require weekend and after-hours support or unlimited 24/7 assistance, our packages are designed to cater to your schedule. This includes unlimited phone and remote support, along with project and installation time, all incorporated into the package. We also offer exclusive JAMF support packages.
Remote Assistance and Managed Help Desk
Experience instant and limitless remote support, regardless of your current location. This service is available to both existing and new clients. Our structured support and maintenance plans are tailored to your Apple devices. Opting for remote support ensures speedy and efficient issue resolution. Our support desk responds within 60 minutes and offers easy ticket logging through phone, email, or online portal.
On-site Aid
Our Apple experts cover every facet of your IT requirements, from initial setup to everyday utilisation and ongoing evolution. Our skilled technicians provide expert advice during scheduled engineer visits to your office. Additionally, we offer reactive support and hardware repair in the event of component failure, even if the device is out of warranty. To ensure seamless workflow, we can supply a loan device while your equipment is being repaired.
Projects, Consultation, and Implementations
With years of experience in Apple and Mac environments, our seasoned consultants provide expert IT support and services to organizations of all sizes across the UK. We offer end-to-end project services, from complete managed IT solutions to specific aspects of IT management and support. Our offerings encompass hardware and software supply and implementation, including Adobe, MS 365, JAMF, Sophos and Automated Device Enrolment readiness for Zero Touch installation.
Why Choose Wavenet?
- Unmatched expertise in Apple products.
- High NPS scores and TrustPilot reviews.
- Rapid, friendly, and reliable support.
- Over a decade of experience in Apple and Mac environments.
- Serving large corporations, SMEs, and educational sectors.
- Adaptable support packages tailored to your business.
Elevate your support experience with our forward-thinking team.
Unlocking JAMF's Potential
We excel in JAMF support, offering setup assistance, specific projects, ongoing consultancy, and flexible support packages. As a fully managed MSP, we provide comprehensive management and security solutions for all your Apple products. We also offer co-managed JAMF IT support, allowing you control while we aid with compliance, updates, and software content scheduling. JAMF's integration streamlines zero-touch deployment in today's global hybrid and remote work settings.
