unified-comms
Unified Communications & Voice

UCaaS

Enabling employees to work smarter and collaboratively.

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Streamline collaboration with UCaaS

UCaaS, or Unified Communications as a Service, is a cloud-based communication solution for businesses and organisations of all sizes.

Wavenet works with a range of market-leading partners, RingCentral, 8x8 etc… to provide a wide choice of low cap-ex, easy to deploy, feature-rich, UCaaS solutions.

We know how important inbound calls are to your business. Making it easy for customers to call you and routing calls through to the right department are critical factors for good customer service and closing sales quickly. 

Memorable numbers could maximise the return on investment of your advertising and marketing campaigns. 

Non-geographical numbers are simply routed to the landline or mobile of your choice; these can be easily changed through our online portal, giving your business full control and flexibility. 

Reduce costs

UCaaS eliminates the need for complex and costly on-premises infrastructure. All communication services are delivered through the cloud, eliminating the need for hardware installation, maintenance, and upgrades. Businesses can easily scale their communication services up or down based on their needs, for example adding new users, expanding to new locations, or integrating with other business applications, UCaaS offers flexibility and agility to adapt to evolving requirements.

Our UCaaS solution will support a range of features which include:

  • Call forwarding
  • Call recording
  • Advanced call routing
  • Advanced call management
  • Collaborations tools (e.g., screen and file sharing)
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Benefits of UCaaS

Improve-collaboration

Improve collaboration

Connects employees regardless of their physical location, promoting collaboration and improving productivity.

Security-reliability

Security and reliability

Data encryption, regular backups, and disaster recovery measures protect your sensitive information.

Cost-effective

Reduce costs

UCaaS eliminates the need for complex and costly on-premises infrastructure.

Product-customisation

Unrivalled scalability

Scaling your business software up or down is simple, UCaaS allows you to add or remove users according to your needs.

Why choose Wavenet Inbound?

  • Our inbound services really are much more than just a number.
  • Online control of your numbers through our portal
  • Points to existing number, so no additional line rental to pay
  • More flexible than a fixed line number, simply take your number with you if you move premises
  • Quickly change where your calls are forwarded to at any time
  • Improve your customer experience by attaching Inbound Call Management features to your number such as IVRs, call queuing, voicemail and much more

What do I get with Inbound?

With three levels of service to choose from: Contact Point, Contact Path or Contact Pro, we can provide the right solution for your business.

Contact Point

Single-site businesses that want to set up and change call routing plans according to opening hours and staff availability.

Contact Path

Multi-site or multi-department organisations looking to route calls by caller identity, by caller location, to the correct account manager or for hunt group routing across particular teams.

Contact Pro

Call centre functionality for businesses that place a high value on customer service and want to deal with calls more effectively and without missing any.

Our other Services

    Discover more about Unified Communications as a Service