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Academic institutions are going through a large-scale change in the way they communicate. Yet, many institutions still rely on outdated systems that struggle to cope with these demands. The solution is a cloud-based communication system that works with institutions to improve processes.
Cloud platforms enable students, faculty and staff to access communication tools and educational resources from any location with internet connectivity. This flexibility supports remote learning and ensures continuity in various scenarios.
Managing communication in a higher education setting is far from simple. Rising student expectations, increasing administrative complexity, and seasonal spikes like UCAS Clearing put immense pressure on universities and colleges to maintain seamless, effective communication.
Cloud services offer scalable computing resources, allowing institutions to adjust capacity based on seasonal needs, such as during enrolment periods or exam seasons, ensuring smooth application performance.
During peak periods, the need to support students, staff and stakeholders intensifies. Managing multiple channels while ensuring fast, accurate information delivery becomes increasingly challenging with:
Without the right infrastructure, institutions risk missed opportunities, delayed responses, and dissatisfied students. Staff can spend valuable time switching between systems rather than focusing on student needs.
Modern contact centre solutions remove these pain points by providing a scalable, integrated and secure approach to communication.
A platform like 8x8 Contact Centre as a Service (CCaaS) provides numerous advantages:
Institutions need a partner that understands their challenges. Wavenet, in partnership with 8x8, provides future-proofed solutions built for the education sector:
Effective communication is a long-term investment in student experience, operational efficiency and institutional growth. By adopting a cloud-based contact centre, universities and colleges lay the foundation for:
Forward-thinking institutions are already embracing cloud-based communication to stay ahead. Whether streamlining Clearing or improving day-to-day operations, Wavenet and 8x8 can help transform your institution’s communication strategy.
If you would like to talk about how Wavenet can help address your challenges or achieve your wider education institutions' goals, visit here https://www.wavenet.co.uk/further-education and get in touch today - 0344 863 3000 or email us at enquiries@wavenet.co.uk
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