Workforce Optimisation
Empowering your teams to deliver extraordinary customer experiences.
Workforce Management
Optimize staffing with accurate multi-skill, multi-channel forecasts and schedules, real-time adherence, intraday management, and more.
Interaction Analytics
Analyse 100% of your captured interactions to detect trends, automate the quality process, and identify where good and bad customer service occurs.
Performance Management
Maximize everyone’s contribution to success by sharing operational metrics, key performance indicators, and service level agreement statistics.
CRM Integration
Seamlessly embed WFO functionality with industry leading CRM vendors
Quality Management
Maximize agent performance with multi-channel evaluations, real-time agent desktop monitoring and assistance, and automated scoring and evaluation selection.
Interaction Recording
Full-time recording of your customer interactions along with agent screens and keep them safe in encrypted storage.
