Artificial Intelligence (AI) and Automation
Delivering AI services and automation solutions
Where to start?
Whether automation, predictive AI or generative AI is your target outcome, the program lifecycle should always start with an identification of the business objectives, progressing through use case definitions, data acquisition and preparation before tooling, implementation and delivery is undertaken.
Wavenet can help. From the initial engagement to understand the business outcomes and perceived challenges, through use case assessments, data preparation and platform delivery, we have a partner ecosystem gathered from across the IT industry to help organisations of all sizes and aspirations.
Definitions
While there are many categories of perceived artificial intelligence, from simple rules-based systems at one end of the spectrum, right through to self-aware systems at the other, there are three definitions to consider. These are automation, predictive AI and generative AI.
Automation
Programmed to respond to specific inputs with predetermined actions and based on predefined rules and patterns, automation models excel at highly repetitive tasks requiring speed and accuracy.
These systems however are not “intelligent” and simply follow these predefined rules.
Typical use cases might include business process automation or robotic control in closed environments.
Predictive AI
Making use of machine learning algorithms and statistical techniques to analyse historical data, identify patterns, and make predictions about future outcomes or events, predictive AI aims to forecast trends, behaviours, or events based on patterns observed in past data.
The use cases are broad and are seen in financial forecasting, predictive maintenance, personalised healthcare, consumer marketing, inventory management and logistics amongst many others.
Generative AI
Using machine learning techniques to create new data derived from the underlying patterns and structures present in training data, generative AI allows the creation of new text, images, and other outputs from patterns learnt from previous information.
Uses include the generation of documentation to aid business processes, natural language text and speech for virtual assistants, the generation of novel chemical structures in the pharmaceutical industry, and imaging in the media sphere.
Use cases
Employee Productivity
Enhancing the end user experience, Copilot for Microsoft 365 can bring new levels of creativity and productivity to businesses of all sizes, improving workforce efficiency and driving innovation.
Business Automation
Repetitive, manual processes add significant cost and risk to businesses. Speeding up and automating those processes using the Microsoft Power Platform can free your staff to focus on driving your business forward.
Machine Learning
Data is at the heart of your business. Leverage your data using AI and machine learning to make data-driven decisions. Optimised processes and actionable insights lead to increased efficiency and competitiveness in your chosen.
Private AI Solutions
Where you need local processing at the edge, have concerns over security, or require data sovereignty and privacy, then a private solution is key to harness the power of AI.
Our capabilities
Depending on your organisation’s maturity or identified project requirements, it is clear that you will need a tailored approach unique to your specific circumstances. Wavenet has a team of Strategy Consultants to help guide your process and coordinate a selection of expert organisations whatever the area of interest, and a suite of services to help you make the most of your AI opportunity.
Our services include:
Executive Briefing Sessions
Introducing AI to non-technical users and provide an understanding of the impact of AI within an organisation.
AI Transformation Workshop
A short workshop to explore business needs, use case objectives, and priorities for all stakeholders. Identify dependencies, data sources, and your level of readiness and define a high-level road map for your intelligent AI and data strategy.
Microsoft 365 Copilot Readiness Assessment
We can quickly deliver an overall Copilot for Microsoft 365 readiness score based on your current security posture, user licensing, and the way your users are using Microsoft applications today.
Microsoft 365 Copilot Training
Initial training to help support your evaluation or user rollout program.
Microsoft 365 Copilot Licensing
As a Microsoft Cloud Solution Provider – while you will focus on your AI program, Wavenet is able to transact licensing on your behalf, should you need it.
Data Risk Assessment
Using both Microsoft and third-party tools uncover the level of data sharing of sensitive information across your organisation and externally.
Data Security Preparation
Working with you to identify business optimisation opportunities and working alongside your teams to develop real-world automation solutions.
Virtual Agent Creation
Developing your own virtual chat agents augmented with your own data to help drive improved customer engagement.
Smart Places, IoT, Data Platforms, Governance & Analytics
Using a more traditional consultative process, Wavenet and its partners can also deliver more specific AI-related solutions.
