WHC for Estate Agents

• Estate agents need to answer the phone within a few rings, as a customer could be calling to view, make an offer or sell a property.
• In a highly competitive market, customers will go to other estate agents if their call isn’t answered.
• Moving house is a stressful time for your customers, so providing a great service can be a key differentiator.
• Many estate agents have a range of sites with a mixture of PBX systems, which are expensive and difficult to manage.
• Staff are always on the move, so it can be difficult to get hold of the right person.
• Pressure from a new wave of online agents risks driving down costs.

The benefits

Rationalised communications

• Get rid of the have the hassle and expense of different PBXs at different sites and control your communications centrally, allowing smoother call management.

Greater reach

• Give yourself a local identity, and publish a range of local numbers. With overflow call management you can answer the call for that geographical area wherever you are.

• WHC is quick and easy to set up and you can easily move offices to new locations, taking the company number with you.

Better customer service

• Calls are answered by a free staff member, wherever they’re based, so you don’t lose any business.

• Your customers will know you’re on top of things with CRM integration giving your agents all the information that’s relevant to the caller so that they can deal with every call effectively.

Lower costs

• Internal calls are free, even to mobiles that use our app, so you won’t need to buy, upgrade or maintain an onsite telephone system.

• The app also supports ‘Bring Your Own Device’ policies, so your agents that use their own mobiles can benefit, but can also easily separate business and personal calls.