WHC for Manufacturing

The challenges

• Traditional PBXs are becoming increasingly unreliable and harder and more expensive to maintain.
• Manufacturers with several sites can end up with many different PBXs, which could have different firmware, different manufacturers and different communication methods.
• It’s difficult to find the budget for the initial capital costs associated with new, onsite phone systems.
• PBXs lack the flexible-working solutions that employers now want in order to boost their productivity.
• A traditional PBX may not have the same ability to provide in depth analytical tools.

The benefits

Lower costs

• WHC reduces the number of connections you need, as well as the associated maintenance costs.
• You save on set-up and call costs.
• You avoid the cost of maintaining and upgrading your PBX and ISDN: with full IP voice,

Managing calls, anytime, anywhere

• You can work anywhere, using one number with the company calling plan.
• Your employees can make free internal calls using the UC Office app on their laptop, desktop, tablet or mobile phone.
• Your sales team will be in closer contact with customers and employees – which will improve the flow of information, your decision-making and will ultimately help you to give a better customer service.

Better customer experience

• Give consistent customer service wherever you work from with unified communication tools that allow you to take your office phone capabilities with you.
• Get real-time and daily insight reports so you can measure what’s happening in customer services and how and where to improve.

Meeting changing needs

• New users are set up in minutes. No more lengthy lead-times.
• Software upgrades are delivered automatically over-the-air. You don’t need to wait for an onsite visit or to buy more hardware to get the latest communication tools.

Great reliability

• Our next-generation network is world-class in its security and resilience.
• All maintenance and upgrades are taken care of by your Service Provider, so you can get on with running your operations.
• As standard we provide a free, advanced fraud management system. It’s a sophisticated network-based tool that offers you peace of mind against call fraud.